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HR Mini Series: Managing Employee Conflict
- Understanding the 5 types of conflict reaction
- How ignoring conflicts is detrimental to the organizational culture, employee retention and recruitment
- Clarifying the underlying source of the conflict
- Conducting investigations that comply with labor law
- Improving your Active Listening and Employee Coaching skills
- Identifying and Evaluating conflict resolution options
- Monitoring results and using resolved conflicts to improve organizational culture
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